Stay away from Chemist4U!

Bad customer service? Here’s a site that whilst you probably won’t use very often it’s good to know how truly awful it is.

    I’m a Groupon subscriber, I mean, why not? I purchased a Groupon for Model Co. and I wasn’t really very familiar with their products. However after looking on their website I decided that the products looked really nice but did cost quite a bit of money. Thank God for my Groupon! For nine pounds…. Erm, something, I got a Groupon voucher for a product worth £52.  The little set that I orders was called The Luxe Lip and Last Kit and should have featured three lip glosses and a mascara.

    Here’s where it all goes wrong. Instead of ordering direct from Model Co. you make the purchase at Chemist4You.  So I went to the site, clicked on the item, entered my code etc. did the essential double check and went to check out.

     And then I waited. And waited. And then some. The delivery time for this company is shocking. When my package finally arrived the invoice showed the item that I have ordered to be correct and yet the item I was holding in my hands was the cheaper Lip and Last Duo. Okay Sophie, don’t panic, it’s just a simple phone call to customer services. Except they don’t have a phone number. Apparently I’m not the only one to have encountered this problem as upon typing the website into Google, ‘Chemist4U phone number’ was the highest search suggestion. A bit fishy? I thought so.

     At the end of the day it was only lip gloss but it shocked me that for a company that specialises in sending prescription pharmaceutical to people’s homes would be so sloppy with it distribution. This was around Christmas time and I had been ill for several weeks which meant that the entire thing was an inconvenience I didn’t really want to handle. Therefore, in my fit of pre-Christmas rage I jumped onto the Chemist4U website and submitted what they call a ‘ticket.’ This is the only way provided on the site to get in contact with customer services. Chemist4U state that you will be sent a tracking code to track the status of your complaint. I waited days and didn’t receive one. I managed to convince myself that I must have mistyped my email address and therefore submitted another ticket explaining this issue and also the possibility that I just hadn’t received one. (And if you’re thinking ‘check your junk email,’ yup, did that too.) After I received no tracking code for my second ticket I was getting a little more annoyed.

      I waited despite this for about two weeks to receive some kind of acknowledgement from them. Nothing. Nada. Finally, with no way to contact the company I was forced to return the items with a letter of complaint. Again I have received no correct package. No contact whatsoever from Chemist4U.

      I have now made a complaint to Groupon who are trying to process the problem as quickly as possible. It’s been a month since I made my original purchase and Chemist4U’s mistake is still not fixed.

      I guess that was my long way of saying, ‘head’s up, stay the hell away from this awful site.’ Poor customer service equals the loss of customers.

Thank you for listening to my rant.

Bye Bye for now.

Kiss proof colour? The lip stains that did NOT rock my world.

 

 

Hola Amigos!

Now lip tints, stains, whatever you want to call them aren't exactly new but what little sunshine we have had over the last few summers has brought with it an influx of stains onto the market. Frankly, the Autumn and Winter seasons are all about lipstick for me. With the fruity, flirty attitudes of the summer months slowly dwindling I can't help but reflecting on the lip colours that just haven't brightened up my year.


My first and should have been final tint came from the ultimate vintage lovers supplier - Benefit. However, as far as I'm concerned the Benefit Benetint just ain't fooling me. This thinner than water product is an ultimate lip bleeder that offers uneven coverage and leaves you thinking 'I could have swore my lips were red five minutes ago...'

So when MaxFactor released their Lipfinity Pin Tint Pen I thought my prayers had been ended. I think it became pretty clear to most people that these pens haven't quite been tried and tested as the pens dry out very quickly. Also, what is this colour selection? According to MaxFactor's website the Lipfinity pens are available in ten shades but from experience I've only ever seen them available in four shades including a highly unwearable purple and a muddy pinkish-brown colour that I can't imagine a skin tone in the world that it would look good with.

Enter in Revlon's Just Bitten Lipstain and Balm. This full colour lip stain is none drying, durable and most importantly, staying put! Eat, drink, kiss as you will, this stuff will not budge. A bright summer collection of shades from fire engine reds to precious pinks, subtle nudes, you name it adds a splash of colour to any look. The innovation of this product was the nourishing lip balm that came as part of the package. I agree with all of it, the balm is great.... oh, wait... the balm is great if you can get it to stay on! We've all done, wound our lipstick up to far and felt that horrifying break, well with this that break is inevitable. Even so, without the balm, (which doesn't bother me too much as I'm picky about my balms to begin with) I think this product is well worth the money, even if you can only use half of it.

Finally Rimmel's One Thousand Kisses copy cat lip stain fixes the balm problem. No, it's not retractable but it hasn't broken on me yet, however it is very sticky and doesn't possess a single hydrating ingredient as far as I can determine from use and is therefore just as useless as the Revlon one. For me the actually pen tip offers all the problems of the former two: colour longevity and pigment is none existent and the tip dries out in seconds! No. No. No.

Now, of to swoon over this seasons must have lipsticks.

Bye!

Hiatus Over!

Hello Beauty Addicts! 

Have you enjoyed my little hiatus? No, me niether... 

I just wanted to say hi, I'm back! do not be afeared (insert scottish accent here). 

So whilst I'm here, why don't I drop you a few cheeky links for some new posts:

Products I regret buying.

Opps, I've fallen of the waggon!

Booyah!

Bye addicts. xoxo

‘It’s (not so) Potent!’

Hello Beauty Addicts!

I first fell in love with Benefit when I was on a plane to Tunisia. Seeing as it was my first holiday abroad I thought I would splurge on the plane and buy myself a Benefit kit that contained their infamous ‘Benetint,’ their mint monstrosity ‘California Kissin’’ (no comments on that one) and a mystery product that soon became my favourite and I would go as far to say my staple beauty product: ‘EyeCon’ under eye cream.

But wait, what’s that? ‘EyeCon’ discontinued!

This is exactly what I discovered when I walked into my local Boots store, strode confidently up to the Benefit counter with my £21.50 in hand to find that not only had the price gone up to a grand total of £23.50 but the product had change. Now I’m not above paying more in the current economy but since the quality of the product has decreased I am incredibly disappointed.

Whilst buying ‘It’s Potent’ I was assured by the sales assistant that the new formula was moisturising, brightening and tightening in a way that the old ‘EyeCon’ formula never did. Now I’m fully aware that the Benefit sales team are just that: SALES! But generally I’ve always found them to know what they’re talking about. This cream however has proved to be a big no-no.

So let’s start with the claim…
“It’s potent! eye cream fades dark circles & helps smooth fine lines for brighter, younger-looking eyes. Contains a peptide complex known to help restore elasticity & firmness.”

I’m first going to go for the elasticity and firmness, now these are words that get thrown around a lot and I’m just going to discount firmness as there is nothing ‘firm’ about the eye area and this cream certainly doesn’t magically change that, nor does it improve elasticity of skin. Elasticity? I’ve always struggle with this description as elastic stretches both ways as we all know, it can be loose as well as tight so surely what this longwinded, scientific mumbo jumbo sentence is saying is that the cream with address the taughtness (yes?) of skin. Now whether that is technically a real word or not, it certainly makes more sense. Summary: skin condition = no change.

Moving on to ‘fades dark circles.’ Here I find myself in a somewhat 50/50 state of opinion. This cream does not fade existing dark circles. In fact, if you’re using this cream alone then it adds a shimmery wet look to the skin that highlights puffiness and darkness around the eye area. BUT, and it is a big ‘but,’ I must grudgingly admit that as a preventative method ‘It’s Potent!’ does have some merits. A good thick layer as you sleep when you know you’re getting up at five in the morning can do wonders so it begs the question as to whether this is a good formula but just doesn’t have the added concealing power that its predecessor (‘EyeCon’) had.

In light of this I feel compelled to offer two final verdicts. In comparison to its older version I must say that it’s a big, fat zero. On its own and in its own right I will give this product a 2/5 for its overnight treatment, but disappointing as this is not the products intended use!