Stay away from Chemist4U!

Bad customer service? Here’s a site that whilst you probably won’t use very often it’s good to know how truly awful it is.

    I’m a Groupon subscriber, I mean, why not? I purchased a Groupon for Model Co. and I wasn’t really very familiar with their products. However after looking on their website I decided that the products looked really nice but did cost quite a bit of money. Thank God for my Groupon! For nine pounds…. Erm, something, I got a Groupon voucher for a product worth £52.  The little set that I orders was called The Luxe Lip and Last Kit and should have featured three lip glosses and a mascara.

    Here’s where it all goes wrong. Instead of ordering direct from Model Co. you make the purchase at Chemist4You.  So I went to the site, clicked on the item, entered my code etc. did the essential double check and went to check out.

     And then I waited. And waited. And then some. The delivery time for this company is shocking. When my package finally arrived the invoice showed the item that I have ordered to be correct and yet the item I was holding in my hands was the cheaper Lip and Last Duo. Okay Sophie, don’t panic, it’s just a simple phone call to customer services. Except they don’t have a phone number. Apparently I’m not the only one to have encountered this problem as upon typing the website into Google, ‘Chemist4U phone number’ was the highest search suggestion. A bit fishy? I thought so.

     At the end of the day it was only lip gloss but it shocked me that for a company that specialises in sending prescription pharmaceutical to people’s homes would be so sloppy with it distribution. This was around Christmas time and I had been ill for several weeks which meant that the entire thing was an inconvenience I didn’t really want to handle. Therefore, in my fit of pre-Christmas rage I jumped onto the Chemist4U website and submitted what they call a ‘ticket.’ This is the only way provided on the site to get in contact with customer services. Chemist4U state that you will be sent a tracking code to track the status of your complaint. I waited days and didn’t receive one. I managed to convince myself that I must have mistyped my email address and therefore submitted another ticket explaining this issue and also the possibility that I just hadn’t received one. (And if you’re thinking ‘check your junk email,’ yup, did that too.) After I received no tracking code for my second ticket I was getting a little more annoyed.

      I waited despite this for about two weeks to receive some kind of acknowledgement from them. Nothing. Nada. Finally, with no way to contact the company I was forced to return the items with a letter of complaint. Again I have received no correct package. No contact whatsoever from Chemist4U.

      I have now made a complaint to Groupon who are trying to process the problem as quickly as possible. It’s been a month since I made my original purchase and Chemist4U’s mistake is still not fixed.

      I guess that was my long way of saying, ‘head’s up, stay the hell away from this awful site.’ Poor customer service equals the loss of customers.

Thank you for listening to my rant.

Bye Bye for now.

Site Seeing: 2012 on the Tinterweb

 

Have I said welcome to the New Year yet? Yeah, probably I know. This year I discovered some amazing sites, websites that is and I thought I’d share with you some of my favourites from 2012. 

Some of us are better at forking out massive amounts of money for products that we’ve never tried before. I’m a little more try before you buy so I wanted to find a site that gave me the opportunity to try out new things, without paying £10+ which I just can’t afford now that I’m unemployed. So my first site of the year is Latest In Beauty. This site does a lot of different but the main three are their LIB Collection, Little Beauty Box and Luxury Sample. 

The LIB Collection are boxes created by Latest In Beauty experts Boxes of full size products for specific needs. Want a beauty box designed for pampering? Or maybe even Mother and Baby. Either way, there’s at least one box for you. (Boxes are not a monthly subscription.)

The Little Beauty box is a box that costs you only £1.50. Take the beauty profiler. Like the recommended products? They arrive at your door. It’s as simple as that. All paid for in one text. 

Lastly the Luxury Samples. As it sounds this is the place to buy travel size samples of that massively expensive eye cream you want to try, but at a fraction of the price. But don’t be silly. Work it out value for money against the full size thing, including postage. And be aware that some things, the eye cream again, can last for months.

Wow, that’s a description! Let’s not ramble like that again.

The biggest thing to happen to me this year is obviously starting this blog and I don’t think I could have done that without SheSaidBeauty. Think… Facebook, but with makeup. Follow bloggers, there are some famous people on there, another way to keep up with Essie Button and the lovely Megan Isobel. So here it is, new blog posts with show up on your newsfeed, like products and brands, upload photos, don’t tag people, tag what you’re wearing on your face and connect up your blog, YouTube, facebook, twitter so that everyone knows when you’ve got a new post and how they can follow you. It’s a small but vastly growing community. 

This next site is a little bit of wish fulfilment. FantasyShopper is basically Sims for outfits! You can browse hundreds of shops and collections, add them to you online wardrobe and put them together to make outfits and share them with other site members. It also keeps a tally of how much your outfit costs. For me I use it as more of a shopping tool because you can just click buy and Fantasy Shopper will take you straight to the item at it’s supplier and I’m sure we all know how to internet shop. 

Last but not least of a biggy! We all know it but this year I’ve fallen even more in love with plain old simple… YouTube! I cannot even tell you how many amazing things I’ve learnt from YouTube this year. My subscription list has certainly grown and it’s been lovely to see how massive the beauty community is and it keeps growing. Can’t wait to discover more amazing people on YouTube this year.

And there you have it. What have been your big online discoveries this year?

Ta Ta for now :)