Bad customer service? Here’s a site that whilst you probably
won’t use very often it’s good to know how truly awful it is.
I’m a Groupon
subscriber, I mean, why not? I purchased a Groupon for Model Co. and I wasn’t
really very familiar with their products. However after looking on their
website I decided that the products looked really nice but did cost quite a bit
of money. Thank God for my Groupon! For nine pounds…. Erm, something, I got a
Groupon voucher for a product worth £52.
The little set that I orders was called The Luxe Lip and Last Kit and
should have featured three lip glosses and a mascara.
And then I
waited. And waited. And then some. The delivery time for this company is
shocking. When my package finally arrived the invoice showed the item that I
have ordered to be correct and yet the item I was holding in my hands was the
cheaper Lip and Last Duo. Okay Sophie, don’t panic, it’s just a simple phone
call to customer services. Except they don’t have a phone number. Apparently
I’m not the only one to have encountered this problem as upon typing the website into
Google, ‘Chemist4U phone number’ was the highest search suggestion. A bit
fishy? I thought so.
At the end of the
day it was only lip gloss but it shocked me that for a company that specialises
in sending prescription pharmaceutical to people’s homes would be so sloppy
with it distribution. This was around Christmas time and I had been ill for
several weeks which meant that the entire thing was an inconvenience I didn’t
really want to handle. Therefore, in my fit of pre-Christmas rage I jumped onto
the Chemist4U website and submitted what they call a ‘ticket.’ This is the only
way provided on the site to get in contact with customer services. Chemist4U
state that you will be sent a tracking code to track the status of your
complaint. I waited days and didn’t receive one. I managed to convince myself
that I must have mistyped my email address and therefore submitted another
ticket explaining this issue and also the possibility that I just hadn’t
received one. (And if you’re thinking ‘check your junk email,’ yup, did that
too.) After I received no tracking code for my second ticket I was getting a
little more annoyed.
I waited despite
this for about two weeks to receive some kind of acknowledgement from them.
Nothing. Nada. Finally, with no way to contact the company I was forced to
return the items with a letter of complaint. Again I have received no correct
package. No contact whatsoever from Chemist4U.
I have now made
a complaint to Groupon who are trying to process the problem as quickly as
possible. It’s been a month since I made my original purchase and Chemist4U’s
mistake is still not fixed.
I guess that was
my long way of saying, ‘head’s up, stay the hell away from this awful site.’
Poor customer service equals the loss of customers.
Thank you for listening to my rant.
Bye Bye for now.
